Frequently Asked Questions

Where is my order?

Find out where your order is by clicking HERE

If this doesn't help, please don't hesitate to reach out to us by email at support@talktalkconcepts.com and we'll get back to you as soon as possible.

For everything about shipping

Please click HERE

Can I cancel my order?

You can cancel your order as long as it hasn't been shipped yet.

Please contact us at support@talktalktconcepts.com immediately if you wish to cancel your order, and we will process your refund.

For everything about returns & exchanges

Please click HERE

How do I check my gift card balance?

We can help you check what the remaining balance on your gift card is.

Please send us an email at support@talktalkconcepts.com including your name and date of purchase, and we'll get back to you as soon as possible.

How do I unsubscribe from your mailing list?

You can unsubscribe from our mailing list anytime, simply by clicking the "Unsubscribe" button at the bottom of the newsletter email you receive from us.

FAQs about tea

Does tea expire? What is the best way to store it?

Tea does not expire, but it does lose its freshness slowly over time.

To ensure you get to enjoy the best quality and taste of our tea, we recommend you consume it within a year of purchase. We also recommend storing your tea in a cool, dark place and away from moisture.

How to brew the perfect cup of tea?

The great thing about tea is that it's easy to prepare and delightful to enjoy.

Simply add 300ml (~10 fl oz) of boiling water to a cup with the tea bag inside and let it steep.

Different kinds of tea need to steep for different amounts of time. Here's what we recommend for our teas:

Black Tea - 5 minutes

Green Tea - 3 to 5 minutes

Oolong Tea - 3 to 5 minutes

Herbal Tea - 5 minutes

(You can also find this information on the back of our packaging)

Other Inquiries?

or send us an email at support@talktalkconcepts.com, and we'll get back to you as soon as possible.

Thank you for shopping with Talk Talk Tea!